Effective October 31, 2026
These Terms are between Global Point Services LLC, a Texas LLC, doing business as Agent On Hand ("we"), and the business that signs up ("Client").
1. The service
We build, test, hand off and manage AI agents for Client:
- AI receptionist: an AI agent answers Client's calls, including after hours.
- Missed-call text-back: when a call goes unanswered, an AI agent texts the caller back and collects their details. Client can take over at any time.
- Speed-to-lead: new inquiries get a follow-up.
Client keeps its existing number through call forwarding. The service is mainly for responding to people who first contacted Client. Any outbound calling or marketing texts require a separate written agreement.
2. Client responsibilities
- Consent for your contacts. Client is responsible for having proper consent for every person it asks us to call or text, and for complying with the Telephone Consumer Protection Act and FCC rules, Texas telemarketing and telephone-solicitation laws, and carrier messaging rules. Client must not upload contact lists it bought, rented or got from others.
- Opt-outs. Client must honor opt-outs it receives by any channel, within the time the law requires, and tell us about them promptly.
- Accurate information about Client's business, hours, services and prices for the AI agent to use.
- Disclosures. Client approves and keeps in place the AI notice and SMS consent wording we provide, or wording its own lawyer approves.
- Recording. If calls are recorded, Client is responsible for any notice or consent required where callers are located.
- Lawful use only. No spam, deception, or prohibited content.
3. No health information (PHI) by SMS
Client must not use the service to send, request or store protected health information (PHI) by text message. Clinic flows collect contact details only; they do not ask about symptoms and do not book appointments; staff confirm appointments. Unless we sign a separate Business Associate Agreement, Client must not give us PHI.
4. AI limits and disclaimer
The AI agent can misunderstand, give incomplete or wrong answers, or fail to respond. It does not give medical, legal, financial, safety or emergency advice, and it does not make binding quotes or commitments for Client unless Client sets that up in writing. Callers with emergencies should be told to call 911. Client should review lead summaries and step in where needed. The service is provided "as is" and "as available", without warranties except those stated here, to the extent the law allows.
5. Fees and payment
Fees, billing timing, payment method, any usage charges, late-payment terms and taxes are as stated in Client's order or agreement with us.
- Term and cancellation: month to month; either party may cancel with 30 days' notice.
- Refunds: if Client isn't satisfied within 30 days of go-live, we refund the setup fee minus any third-party costs already paid. Monthly fees already paid are not refunded, but we'll work in good faith with Client on billing concerns.
6. Data
We handle data as described in our Privacy Policy. Client owns its lead data. On termination we will delete Client data within 30 days, except records we must keep (for example opt-outs).
7. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or lost leads. Our total liability under these Terms is limited to the fees paid by Client in the 12 months before the claim.
8. Indemnity
Client will defend and indemnify us against claims arising from Client's contact lists, consents, content, or breach of Section 2 or 3.
9. SMS terms (for people receiving texts)
- Program: texts from the business you contacted, sent through Agent On Hand, about your call or request (for example a missed-call follow-up or quote request).
- Message frequency varies. Message and data rates may apply.
- Reply STOP to stop texts. You will receive one confirmation and no further texts. Reply HELP for help, or email [email protected].
- Consent to texts is not a condition of any purchase.
- Please do not text health or medical details.
- Privacy: Privacy Policy.
10. Governing law and disputes
These Terms are governed by the laws of the State of Texas. Disputes go to the state or federal courts in Harris County, Texas. There is no arbitration; disputes go to those courts.
11. Other
We may update these Terms with 30 days' notice to Client. Contact: Global Point Services LLC, 1607 Goliad St., Houston, TX 77007, [email protected].